Service Supervisor-Eugene Franklin Blvd-Johnson Crushers Intl

Essential Duties And Responsibilities

• Organize and coordinate staff to effectively provide technical service assistance for our internal staff, distributors and/or customers
• Provide a method and solution for correction of field problems and provide technical data
• Engage with customers and dealers regularly on field service support
• Work cross-departmentally to develop service solutions for customers and dealers
• Provide analytics to engineering, manufacturing, quality and other departments for proactive issue resolution
• Assist in warranty process as technical liaison

Supervisory Requirements

• Product Service Supervisor may supervise site technical service personnel

Knowledge, Skills And Abilities

• High school diploma is required
• Minimum 5 years of career experience in service operations is required
• Basic understanding of business, operations, sales, product applications and customer service principles
• Excellent interpersonal, communication, collaboration, negotiation and leadership skills are required
• Ability to travel overnight and work long hours is required
• Necessary to obtain and maintain a passport is required

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is primarily exposed to an office environment and occasionally a shop manufacturing environment or a vendor’s facility
• The employee is occasionally required to operate an automobile and travel by airplane
• The employee is occasionally exposed to electrical hazards, toxic or caustic chemicals, extreme cold and extreme heat
• The noise level in a shop manufacturing environment or a vendor’s facility environment can be very loud

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• The employee is occasionally exposed to moving mechanical parts, heights, fumes or airborne particles, and outside weather conditions
• The employee is occasionally exposed to travel hazards associated with airline and automobile travel