Service Supervisor - Dane Park North Garland

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business.

Responsibilities

• Oversee and perform technical and mechanical work to ensure buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality.
• Complete work orders from resident requests and perform routine upkeep by diagnosing issues and making repairs according to policies, procedures, safety standards, and code requirements.
• Manage the "make-ready" process for vacant apartment homes, including pre-move-out inspections, creating punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
• Develop and maintain standards for cleanliness and appearance of community grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
• Periodically inspect work performed by service team members, contractors, and vendors to ensure quality and compliance with standards, and develop corrective action plans as needed.
• Maintain inventory of spare parts and maintenance materials, and collaborate with the Community Manager to order supplies within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assist the Community Manager in developing budgets for repair, maintenance, and capital projects.
• Support cost-cutting and expense control by repairing rather than replacing parts, minimizing waste, and using tools and equipment correctly.
• Conduct regularly scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay updated on OSHA and other safety regulations to ensure community compliance.
• Demonstrate customer service skills by treating residents and others with respect, addressing questions and complaints sensitively, and completing assigned work orders efficiently.

Requirements

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, building maintenance, or a related trade.
• Must provide own hand tools (unless prohibited by State law) and be knowledgeable in their safe use and maintenance.
• Ability to apply logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication to interact effectively with residents, team members, and other contacts.
• Ability to read, write, and communicate effectively to represent company management and act as the first point of contact.
• Proficiency in internet, word processing, spreadsheet, and database management programs for record-keeping and information management.
• Property management system experience preferred.
• Mathematical skills to perform basic calculations for financial, administrative, and legal documents.

Specialized Skills

• EPA certifications Type I and II or Universal if working on sealed HVAC systems.
• All certifications required by State and Local jurisdictions.
• Valid driver’s license to operate a golf cart on the property, if applicable.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods, and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work indoors and outdoors in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, or carry up to 25 pounds independently and 50 pounds with assistance.
• Local, routine travel may be required for meetings, training, or other business needs.
• Must be available for a flexible work schedule, including evenings, weekends, holidays, and on-call duties.

Benefits

• Competitive Medical, Dental, Vision, Disability, and Life insurance benefits.
• Low or free basic employee Medical costs for employee-only coverage; discounted costs after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements or local governing authority.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

• Corporate Positions: Eligible for quarterly or annual bonus programs based on individual and company performance.
• Onsite Property Positions: Eligible for weekly, monthly, and/or quarterly bonus programs.