SERVICE SUPERVISOR - COMPUTER REPAIR

Major Responsibilities

• Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
• Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
• Manages inventory turns, obsolescence, and markdowns with Service Purchasing.
• Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
• Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
• Responsible for vendor relationship management (parts cost, margin, SLA).
• Responsible for creating vendor P&Ls.
• Participate in staffing, orientation, and training activities in the store.
• Affirmative action statement: Responsible for maintaining the technical certification level of the shop to ensure proper service and repair of products.
• Maintain the look and feel of the parts room and any facility maintenance of the Service Department.

Education & Experience

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certifications are required within 120 days of hire.

Reasoning and Mathematical

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to carry out instructions furnished in written, verbal or diagram form.

Physical Requirements

• Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.

Shifts

• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates.
• 401K Plan with Company Match.
• Paid Time Off.
• Employee Discount that includes a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.