SERVICE SUPERVISOR - COMPUTER REPAIR

About the role

Micro Center is seeking a self‑motivated, results‑oriented Service Operations Supervisor for the Computer Service Repair and Knowledge Bar department. The role provides leadership, ensures parts ordering and inventory control, maintains customer service standards, drives performance metrics, manages vendor relationships, and supports staffing and training.

Responsibilities

• Provide leadership and guidance to Computer Service Repair Department and Knowledge Bar associates.
• Ensure parts orders and returns are executed accurately and within specified timeframes; maintain store stock quality control.
• Perform cycle counts and manage inventory turns, obsolescence, and markdowns with Service Purchasing.
• Ensure customer service standards are met and handle difficult customer situations courteously and professionally.
• Drive Service Department performance to meet or exceed focus goals for customer satisfaction, productivity, income, and operational efficiency.
• Manage vendor relationships (parts cost, margin, SLA) and create vendor P&Ls.
• Participate in staffing, orientation, and training activities in the store.
• Assist with scheduling to ensure proper coverage.
• Maintain the technical certification level of the shop to ensure proper service and repair of products.
• Maintain the look and feel of the parts room and perform facility maintenance of the Service Department.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
• A+ and Apple certifications required within 120 days of hire.
• Ability to communicate professionally, handle multiple customers and projects, read and interpret business periodicals, write reports and procedure manuals, and convey information verbally to individuals and groups.
• Ability to calculate discounts, interest, commissions, proportions, percentages; apply basic algebra; define problems, collect data, establish facts, draw valid conclusions; follow written, verbal, or diagram instructions.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift up to 50 lbs., and stand for prolonged periods.

Benefits

• Medical, Dental, and Vision Benefits Coverage for Regular Full‑Time Associates
• 401K Plan with Company Match
• Paid Time Off
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Schedule

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.