Service Supervisor

Responsibilities

• Inspects work of subordinates to ensure company standards are adhered to.
• Assists service personnel with difficult problems.
• Checks company vehicles for maintenance and cleanliness.
• Holds monthly service meetings to discuss company policies, procedures, and any special problems employees may have.
• Studies service schedules and estimates worker hour requirements for completion of job assignments.
• Interprets company policies to workers and enforces safety regulations.
• Interprets job orders to workers, and assigns duties.
• Establishes or adjusts work procedures to meet service schedules.
• Recommends measures to improve service methods, equipment performance, and quality of service.
• Suggests changes in working conditions and use of equipment to increase efficiency of work crew.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Initiates or suggests plans to motivate workers to achieve work goals.
• Maintains time and service records.
• Conferences with other supervisors to coordinate activities of individual departments.
• May perform activities of workers supervised.

Requirements

• A high school diploma or general education degree (GED) required; plus three to six years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or with customers of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.