Service Supervisor

About the role

Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.

Responsibilities

• Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements

Requirements

• Bachelor's degree, or equivalent experience
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
• Excellent interpersonal and communication skills
• Able to work a flexible schedule, including weekday and weekend overtime
• Proficient with Microsoft Office Suite
• Valid driver’s license required

Benefits

• Medical plans with plan options including $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with options for $0 paycheck contribution
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life, AD&D, short-term, and long-term disability insurance (90-day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, accrued hours for hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program