Service Specialist Supervisor

About the role

Coordinating and scheduling of Service Specialists, aligning specialists to service tasks according to their skill sets. Responsible for maintaining a high level of quality and safety assurance through field checks, inspecting work quality and methods, and ensuring adherence to safety programs and standards.

Responsibilities

• Verify appropriate individual licensing and/or certifications are in place for specialists.
• Provide training and development planning and implementation, including technical and soft skills training.
• Supervise Service Specialists and other team members, including recruiting and hiring as required.
• Perform managerial responsibilities such as mentoring, coaching, performance management, work planning, and budget oversight for service-related tasks.
• Act as the first level of technical support coordination for Specialists and provide high-level field support for urgent or troubled work orders.
• Perform specialist tasks for specific work orders when necessary.
• Ensure processes and standards (e.g., scheduling, iCare use, troubleshooting, customer satisfaction, timesheets, JHA’s) are properly implemented.
• Instill a safety-conscious culture within the team and ensure all required safety training and certifications (e.g., CPR, First Aid, OSHA) are obtained.
• Coordinate with colleagues and leaders to achieve full safety compliance.
• Ensure Specialists have proper tools, equipment, and vehicles, and that they are maintained correctly.
• Participate in internal CSP review meetings and service turnover meetings.
• Proactively coordinate and communicate with Operations Managers, Service Managers, Sales Executives, and other resources to support customer satisfaction and financial success.
• Perform other duties and responsibilities as requested or required.

Requirements

• Ensure specialists possess the proper licensing, certifications, tools, and equipment for their roles.
• Oversee the maintenance of tools, vehicles, and other equipment.
• Foster a culture of safety and compliance with all relevant training and certifications.

Pay

The anticipated annual compensation for this role is between $104,000 and $130,000. Individual pay rates may vary based on job, department, location, skills, experience, certifications, specific licenses, and education.