Service Supervisor

About the role

Join Kelly as a Service Supervisor, managing our Field Service team in a dynamic, customer-focused environment! The Service Supervisor is responsible for scheduling, directing work, supporting a team of field technicians, and engaging with customers to answer questions, assist with estimates and work orders, and ensure service excellence.

Key Responsibilities

• Supervise and coordinate the Field Service team, ensuring efficient scheduling, work order management, and high-quality customer service.
• Answer customer inquiries regarding service, estimates, and work orders.
• Work closely with the service admin for effective team scheduling and workflow management.
• Review and support service estimates, communicate with customers regarding status and next steps.
• Manage assigned purchases, execute buying strategies, and place purchase orders with vendors according to material needs.
• Analyze sourcing/purchasing initiatives to deliver cost-effective, high-quality service.
• Prepare recommendations for process improvements and cost reduction.
• Apply procurement and sourcing policies consistently.
• Conduct minor contract negotiations and support larger contract development with compliance and legal documentation.
• Assist with vendor management, price benchmarking, and industry research.
• Support Six Sigma projects, providing data and participating as a team member.

Qualifications & Competencies

• Experience in customer service or customer-facing roles.
• Comfortable directing, scheduling, and delegating work assignments (service admin support provided).
• Knowledge of diesel engines strongly preferred.
• Proven skills in project management, financial analysis, and issue analysis.
• Awareness or experience with information security plans.
• Familiarity with basic contract development and legal compliance processes.
• Knowledge of purchasing ethics and sourcing strategy development.
• Proficiency in MS Excel and other analytical tools.

Education & Experience

• College, university, or equivalent degree in a related business field, such as supply chain management.
• Minimal prior experience required, but relevant industry exposure is a plus.

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Recruitment Artificial Intelligence Notice

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.