Service Specialist - Executive Health Desk

About the role

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. They respond to patient inquiries, promote services, schedule appointments, perform patient registration, check-in/check-out, rooming, desk/clerical functions, and support patient needs. They actively serve as a direct contact or resource to patients and guests, participating in an on-call rotation to address immediate operational issues. They understand and promote Operations and assist patients in building an ongoing relationship with Mayo Clinic. This position may function as an International Service Specialist or general Service Specialist.

Responsibilities

• Respond to patient inquiries via various channels
• Promote services and assist with scheduling appointments
• Perform patient registration and check-in/check-out
• Room patients and perform desk/clerical functions
• Support patient needs and solve problems as they arise
• Engage in service recovery and escalate patient concerns appropriately
• Understand and promote Operations, assisting patients in building an ongoing relationship with Mayo Clinic
• Participate in an on-call rotation

Qualifications

• Associate degree and 3 years of customer service experience required, or
• Diploma program and 4 years of customer service experience required
• Candidates must attach a full listing of education completed beyond High School Diploma/GED
• Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred
• Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center
• Able to work independently, handle multiple demands, possess good attention to detail, excel in both written and verbal communication, demonstrate computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel, experience with patient scheduling, registration systems, and customer relationship management system, and demonstrated analytical and problem-solving skills
• Flexible and adaptable to a changing work environment

Exemption Status

Nonexempt

Compensation Detail

$23.29 - $33.36 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

• Rotating schedules Monday-Friday 6:15 am - 5:00 pm. 8-hour shifts
• On site in Rochester, MN
• Minimal on-call rotation (on-call work will be performed remotely)

International Assignment

No

Site Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about "EOE is the Law."

About Us

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Nurse Residency Program

The Nurse Residency Program (NRP) is for all nurses with less than 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transition to a professional nurse by promoting educational and personal advancement.

Benefits

As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.