Service Solutions Representative -Houston

About the Role

Clifford Power Systems, Inc. is seeking a motivated, relationship-driven professional to grow and retain Planned Maintenance Agreement (PMA) customers within an assigned territory. This role focuses on understanding each customer's operational needs and recommending customized maintenance programs that maximize equipment reliability, minimize downtime, and protect critical power assets. Success is measured by new PMA sales, customer retention, year-over-year territory growth, and long-term customer relationships.

Responsibilities

• Prospect, identify, and develop new Planned Maintenance Agreement (PMA) opportunities through cold calling, networking, referrals, customer visits, and strategic account development.
• Conduct customer site visits to evaluate equipment, identify maintenance needs, and uncover opportunities for recurring service agreements.
• Prepare and present customized PMA proposals based on each customer's equipment, operating environment, and maintenance requirements.
• Recommend maintenance solutions that improve equipment reliability, reduce downtime, and support the customer's operational goals.
• Negotiate pricing and contract terms while maintaining company profitability objectives.
• Manage the renewal process to maximize customer retention and recurring revenue.
• Identify opportunities to expand maintenance agreements as customer needs evolve.
• Maintain accurate customer records, sales activities, opportunities, and forecasts within the company's CRM system.
• Submit required sales reports, forecasts, and activity updates in a timely manner.
• Collaborate with Service Managers, Coordinators, and Operations personnel to ensure successful execution of maintenance agreements.
• Maximize customer-facing selling time through effective territory planning and time management.
• Build and maintain customer relationships based on trust and responsiveness.
• Identify and communicate additional sales opportunities discovered during customer interactions.
• Achieve assigned sales quotas and recurring revenue objectives.
• Participate in sales meetings, product training, and company initiatives.
• Travel throughout the assigned territory with minimal overnight travel (less than 10%).

Requirements

• Primary focus on selling and renewing Planned Maintenance Agreements (PMAs).
• This position does not estimate or quote repair work, emergency service calls, or time-and-material service projects.

Company Overview

Clifford Power Systems, Inc. is a privately held company specializing in the sales, service, rental, and maintenance of generator and critical power systems. With 9 locations across Kansas, Missouri, Oklahoma, Arkansas, and Texas, we help businesses protect their operations by keeping mission-critical power systems reliable and ready. Our mission is to be the preferred leader in the power generation industry by delivering exceptional products, service, and customer experiences.