Service Shop Manager

About the role

The Service Shop Manager will lead day-to-day operations of the Lyons Beverage Systems facility in Arlington, TX, overseeing a team of Service/Bench Technicians responsible for refurbishing returned juice equipment and servicing customer installations throughout the region.

Responsibilities

• Supports the mission, values and vision of the company.
• Maintains the best interest of Lyons Magnus first and foremost.
• Works with employees of Lyons Magnus in a positive and constructive manner to maintain a professional relationship.
• Demonstrates courtesy, discretion, friendliness and diplomacy.
• Works within a team environment to share information and help others as needed.
• Oversee all shop operations including bench refurbishment workflow, field service dispatch, parts inventory, and technician scheduling.
• Manage, mentor, and evaluate Service/Bench Technicians; identify training needs and support professional development.
• Establish and enforce quality standards for equipment refurbishment and field service work.
• Ensure all team members adhere to documentation, recordkeeping, and safety protocols.
• Serve as the primary point of escalation for complex technical issues and customer concerns.
• Report on shop performance, team productivity, and equipment throughput to division leadership.
• Inspect, diagnose, and refurbish juice dispensing equipment returned from the field, returning units to service-ready condition.
• Install, maintain, and repair beverage dispensing equipment at customer locations throughout the local area.
• Log service calls, coordinate parts ordering, keep accurate inventory, and manage shipping activities using company systems.
• Maintain company-provided service vehicle in a clean, organized, and well-stocked condition.
• Represent Lyons Magnus professionally in all customer interactions.

Requirements

• Hands-on proficiency in electrical troubleshooting, light plumbing, and general mechanical repair — ability to perform technician duties as needed.
• Strong leadership and communication skills; ability to set expectations, hold team members accountable, and develop technician performance.
• Experience with beverage dispensing equipment or similar electromechanical systems preferred.
• Solid understanding of shop operations including parts inventory management, workflow scheduling, and documentation protocols.
• Basic computer proficiency required; duties include service call logging, inventory tracking, parts ordering, and shipping coordination using standard business software.
• Excellent written and verbal communication skills for both internal reporting and customer-facing interactions.
• Physical strength and dexterity to perform equipment service and bench repair tasks independently.

Qualifications

• Clean driving record.

Skills

• Hands-on proficiency in electrical troubleshooting, light plumbing, and general mechanical repair.
• Strong leadership and communication skills.
• Experience with beverage dispensing equipment or similar electromechanical systems.
• Solid understanding of shop operations.
• Basic computer proficiency.
• Excellent written and verbal communication skills.
• Physical strength and dexterity.

Benefits

• Health, Dental Insurance.
• Life Insurance.
• Long Term Disability.
• Sec. 125.
• 401(k) plan.

Pay

$70,000 - $80,000 per year

Schedule

Monday - Friday, 7:30 AM – 4:30 PM