Service Shop Administrative Assistant

About the role

The service shop assistant handles daily phone communication, auto part ordering, and shop paperwork.

Responsibilities

• Treat all team members, vendors, and customers with courtesy and respect.
• Answer shop telephone: transfer calls, take messages, help troubleshoot common issues over the phone, schedule service visits.
• Check and respond to emails throughout the day.
• Organize shop paperwork.
• Ensure invoices are correct and have the correct Purchase Order (PO) number.
• Order parts by sourcing multiple options, getting the best deal, and communicate arrival times to the shop manager for scheduling.
• Organize and inventory shop-stocked items; reorder when quantities get low.
• Drive to pick up parts.
• Pick up/drop off vehicles as needed.
• Coordinate with store contacts for scheduled service visits, ensuring equipment availability.
• Maintain an up-to-date list of all trucks and forklifts; ensure GHC Central vehicle tracking is accurate.
• Serve as the contact for PM forklift service for all store locations.
• Ensure a safe working environment; identify and report safety issues or concerns to management.
• Follow all company policies and procedures.
• Perform other duties as assigned.

Skills

• Customer Service
• Teamwork
• Attention to detail
• Organization

Work Environment

This role is primarily inside the shop. The noise level in the work environment can be moderate.

Physical Requirements

• Prolonged periods of sitting, standing, and walking throughout the day.
• Must be able to lift up to 10 lbs occasionally.
• Must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Schedule

This is a full-time position, 40 hours per week. Weekdays, Monday – Friday, 7:00 AM – 4:00 PM.

Requirements

• High School Diploma or GED.
• 2+ years of auto service shop management experience preferred.
• Must have an active driver’s license.
• Computer skills.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time