Service Shop Assistant

Department

Service & Parts

Reports To

Service Director / Shop Foreman

Location

Service Shop

Job Summary

The Shop Assistant is responsible for supporting the daily operations of the service shop by assisting technicians, maintaining a clean and organized workspace, and performing basic maintenance tasks. This role helps ensure equipment is prepared, serviced, and staged efficiently so technicians can focus on skilled repairs.

Responsibilities

• Assist with loading and unloading customer equipment
• Stage equipment for technicians with proper organization and readiness
• Clean equipment before and after service to maintain shop standards
• Keep work areas, yard, and shop clean and organized at all times
• Sharpen mower blades and cutting equipment as needed
• Perform routine maintenance such as: - Oil changes
  - Spark plug replacement
  - Air filter checks and replacement
• Aid technicians with light mechanical work and simple repairs
• Perform basic equipment upkeep to ensure safe operation
• Organize and maintain tools, parts, and supplies
• Absorb parts handling, retrieval, and stocking
• Maintain shop cleanliness (sweeping, trash removal, organizing)
• Ensure all staging areas are orderly and efficient for workflow
• Aid Service Technicians and Service Writers with daily tasks
• Follow instructions and respond promptly to shop needs
• Support team efficiency by preparing equipment and work areas

Requirements

• High school or equivalent preferred
• Basic mechanical aptitude or willingness to learn
• Ability to use hand tools and shop equipment safely
• Strong attention to detail and organization
• Reliable, self-motivated, and able to work in a fast-paced environment
• Ability to lift and move equipment up to 50–70 lbs
• Ability to stand, bend, and work in indoor/outdoor shop conditions
• Manual dexterity for handling tools and equipment
• Combination of indoor shop and outdoor work
• Exposure to noise, dust, and mechanical equipment
• Fast-paced, team-oriented service environment
• Positive attitude and strong work ethic
• Willingness to learn and grow into a technician role
• Ability to follow safety procedures and shop guidelines
• Team player with good communication skills

Qualifications

• Ability to work in a fast-paced, team-oriented service environment
• Positive attitude and strong work ethic
• Willingness to learn and grow into a technician role

Skills

• Basic mechanical aptitude or willingness to learn
• Ability to use hand tools and shop equipment safely
• Strong attention to detail and organization
• Manual dexterity for handling tools and equipment
• Ability to follow safety procedures and shop guidelines

Benefits

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Advancement Opportunities
• Closed on Sundays