Service Scheduler

Description of the role

The Service Scheduling Coordinator at Elko Motor Company is responsible for providing exceptional customer service by handling all incoming service calls, scheduling appointments, and ensuring a seamless experience for our customers. This role requires strong communication skills, and the ability to effectively multitask in a fast-paced environment. This position is Monday - Friday 8am - 5pm.

Benefits

• FREE College for employees and family members
• Medical and Dental Vision Insurance
• Life Insurance
• 401K Plan
• Employee discounts on products and services

Responsibilities

• Answer all incoming service calls promptly and professionally.
• Provide detailed information about the services offered by the dealership.
• Address customer inquiries, concerns, and requests effectively.
• Schedule service appointments in line with departmental guidelines and technician availability.
• Confirm and update customer appointment details in the system.
• Proactively follow up with customers to confirm upcoming appointments and reschedule as needed.
• Greet and assist walk-in customers.
• Aid Service Advisors as needed.

Qualifications

• Ability to provide quality customer service
• Willingness to take initiative
• Computer literacy
• Ability to perform job responsibilities and meet deadlines easily
• Detail follow up
• Professional appearance
• Ability to work independently
• Being proactive in your job responsibilities, career, business growth and daily development

About the Company

Elko Motor Company is a reputable automotive dealership located in Elko, Nevada. We are committed to providing the highest quality vehicles and services to our customers. With a team of dedicated professionals, we strive to create a positive and rewarding work environment. Join us and be a part of our success story!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment.

Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.