Service Sales

About the Role

This position will interface with customers, field technicians, and other departments and management-level associates within the company, focusing on customer service. It plays a vital role in the successful growth of our company’s service business and serves as a key component for a portion of our local Key Accounts business.

Responsibilities

• Meet monthly and quarterly service sales quota.
• Meet monthly and quarterly service quoting quota.
• Understand and utilize the company’s quoting and CRM processes and systems.
• Submit forecasts and reports in a timely and legible manner.
• Conduct in-person visits to local end-users continually.
• Maintain relationships with major customers and foster relationships with new prospects.
• Provide customers with all requested service reports.
• Be involved in customer complaint resolution processes.
• Understand competition pricing, strengths, and weaknesses.
• Join and maintain professional associations to enhance selling opportunities.
• Ensure complete understanding of workflow with Dispatch/Administrative Assistant in the local District.
• Perform any other related duties as required or assigned.

Requirements

• Marketing or business degree preferred.
• 2-3 years of experience in a business development/sales environment.
• High level of organization and ability to manage multiple projects.
• Strong communication, time management, negotiation, and follow-up skills.
• Professional appearance and positive attitude.
• Ability to work well in a team environment and take direction.
• Working knowledge of MS Office Products and familiarity with CRM systems.
• Understanding of AAADM Certification and knowledge of door hardware/electric door hardware functions.

Qualifications

• Self-motivating and problem-solving abilities.
• Grace under pressure with accuracy and attention to detail.
• Sharp analytical skills and a high-energy, results-oriented approach.
• Reliable, disciplined, and excellent follow-up skills.

Benefits

• Health, dental, and vision plans.
• 401(k) with company matching.
• Short- and long-term disability, life, and accidental insurance.
• 15 PTO days and 11 paid holidays.
• Flexible scheduling.
• Tuition reimbursement and service awards.
• Structured onboarding and ongoing training.
• Access to online courses and learning from industry experts.

About ASSA ABLOY Entrance Systems

ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. Specializing in automated pedestrian, industrial, and high-performance door solutions, we operate in over 100 countries. We foster a workplace where everyone feels valued, respected, and included, celebrating diversity and striving for equity in all aspects of our organization.

With nearly 63,000 colleagues in more than 70 countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. We empower our people to build their careers around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities.