Service RMA Technician

About the role

At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense applications. Our lasers are changing not only the way things are made but also changing the things that can be made. Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR). Primary responsibilities include the repair, testing and calibration of laser systems and components as well as organization and tracking of tools and materials. This position is located in our Camas facility.

Responsibilities

• Diagnose and repair laser systems and associated components
• Document in detail all repair activities
• Write failure analysis reports
• Track and analyze repair data to identify improvement opportunities and new or unusual failure modes
• Provide feedback and follow-up to Technical Support, Customer service, and Engineering on product and process improvements
• Manage returns in and out of the repair center; track wait time, repair time, and total turnaround time
• Demonstrate an unwavering dedication to the safety of yourself and all of those around you

Qualifications

• 1+ years of experience in high volume production environment working with electronics, semiconductor equipment, or opto-mechanical assemblies, as a technician or Lead
• AA degree in a technical field is preferred
• Previous experience servicing electronics, semiconductor equipment or optomechanical assemblies
• Able to read basic electrical schematics
• Experienced and able to use typical circuit analysis tools including oscilloscope, curve tracer, DVM
• Knowledge of electrical power and safety
• Proficient with Excel and Word
• Ability to wear Safety Laser Goggles to perform duties
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus to safely handle optical fibers
• Good communication skills
• Organized and neat
• Formal training in digital electronics or electromechanical repair
• Previous lab repair experience, preferably as a lead
• Training in 5S techniques
• Knowledge and understanding of optics, fibers, laser diodes, and laser test equipment
• Previous training in problem-solving and quality improvement tools (8D, Pareto, etc.)
• Experience delivering technical training in a