Service Response Center Supervisor

About the Role

Working with Sodexo is more than a job; it’s a chance to be part of something greater. We believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

What You’ll Do

As a Service Response Center Supervisor at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

• Responsible for coaching Service Response Center (SRC) Agents to deliver exceptional customer service through telephone, email, or face-to-face communications.
• Build a strong team by developing employees to accomplish desired results and play a collaborative role in growing and implementing standards and processes.
• Attend work and show up for scheduled shifts on time with satisfactory regularity.
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

What You Bring

Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

• 2+ years of related experience
• Previous supervisory experience required

Preferred candidates will be able to perform to a high level of accuracy and are meticulous and organized.

Pay

$23 per hour

Schedule

Afternoon/evenings - varying days, and rotating weekends. More details will be provided during the interview process.

Location

LEHIGH VALLEY - MACK BUILDING

Employment Type

Full-time

Benefits

• Flexible and supportive work environment, so you can be home for life’s important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career.
• Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• Some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support, and/or parking.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.