Service Center Supervisor

About the role

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Under the general guidance of the Senior Transportation Manager, the Service Center Supervisor will lead a team of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. They will act as the liaison between customer service, operations, and the support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as supporting account retention, at their service center. They will work with the Service Center Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals. The Service Center Supervisor should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers. The Service Center Supervisor should have an understanding of logistics, planning, and exceeding customers' expectations.

Responsibilities

• Provide support to the service center by coaching and developing employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.
• Make recommendations on salary adjustments, promotions, transfers, and dismissals within their service center in partnership with their Service Center Manager(s), District Service Center Manager, and HR Business Partner.
• Participate in the recruitment and hiring of service center transportation employees and drivers.
• Conduct regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
• Accountable to provide on-the-job training and instruction to ensure training compliance.
• Provide technical support to transportation staff, assist in the content development and deployment of technical training.
• As a continual learner, stay updated on regulations and industry developments.
• Promote Safety and Security initiatives across the entire team at their service center.
• Enforce and monitor safety rules and practices to ensure a safe and healthy work environmental for all employees.
• Report and respond to service center incidents; identify the cause when accidents or incidents occur, review and amend procedures as necessary and communicate findings to employees and management as needed.
• Ensure all employees are knowledgeable about any potential or known hazards and take all necessary precautions.
• Conduct crew Safety Meetings.
• Provide and maintain compliance with personal protective equipment for their employees.