Service Representative on-site (Part-Time) - Port St Lucie, FL
Florida Blue · Port St Lucie, FL · 2 wk ago
OTHR$24–$38/hrPart-time
Job Summary
About the role
This position is contractually required and specified in the Request for Proposal (RFP).
Responsibilities
- Resolve claims and enrollment issues
- Provide benefits education tailored to account needs
- Inform Marketing & Sales of service issues and renewal risks
- Cook up and maintain professional relationships with group administrators and employees
- Develop tracking systems and reports to measure satisfaction and identify improvement opportunities
- Conduct Open Enrollment meetings and create educational materials (newsletters, benefits guides)
- Attend mandatory training and meetings; perform additional duties as assigned
Requirements
- 3–5 years in service, sales, or marketing (healthcare preferred)
- Demonstrated expertise in health insurance benefits, claims processing, and BCBSF procedures
- Proficiency with relevant systems
- Group health program administration or servicing experience
- Knowledge of BCBSF's managed care delivery functions
- Presentation and facilitation skills
- Bilingual capability
- Local residency; willingness to travel to Jacksonville office as needed
Qualifications
- High school diploma or GED
Skills
- Customer service
- Stakeholder communication
- Relationship management
- Reporting & analysis
- Enrollment support
- Compliance
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available
- A comprehensive wellness program
Pay
Hourly Pay Range: $24 - $38
Schedule
Typical Hourly Pay Range: $24 - $30