Service Representative Off-Site

About the role

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role, you will take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.

Responsibilities

• Cook up to 70 pounds
• Operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
• Perform all shipping, receiving, and inventory maintenance duties
• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations
• Update knowledge of products through self-study and attending product training classes
• Train new or less experienced representatives

Requirements

• Minimum 3 years experience required; 4+ years experience preferred
• 4 year degree preferred

Qualifications

• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under general supervision and work cooperatively with other branch personnel

Skills

• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More Perks that support your well-being and career growth

Pay

The expected rate of pay for this position is between $20.00 - $25.00 per hour, depending on experience.

Schedule

Shift Hours and Schedule: Monday through Friday, 7:30am - 4:30pm

Compensation Details

Compensation Details: The expected rate of pay for this position is between $20.00 - $25.00 per hour, depending on experience. The Value Of Graybar At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More Perks that support your well-being and career growth

Equal Opportunity Employer/Vet/Disabled

Equal Opportunity Employer/Vet/Disabled