Service Representative Off-Site – Service Solutions Site

Responsibilities

• Take an active role in selling Company goods and services
• Fill customer merchandise requirements, including the counter, using knowledge of products sold
• Suggest selections that meet customer needs
• Act as a resource for new or less experienced representatives
• Cook up and handle customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
• Perform all shipping, receiving, and inventory maintenance duties
• Evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
• Perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations
• Update knowledge of products through self-study and attending product training classes
• Train new or less experienced representatives
• Aid in developing the orientation program for new employees

Requirements

• Minimum 3 years experience required; 4+ years experience preferred
• 4 year degree preferred
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under limited supervision and work cooperatively with other branch personnel

Qualifications

• Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs

Skills

• CNC or CAD experience a plus but not required

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More Perks that support your well-being and career growth

Pay

The expected pay rate for this position is starting at $24.63 per hour depending on experience.

Schedule

Monday - Friday, 8:00am - 5:00pm

Additional Information

Steel toed boots required.

Graybar is an Equal Opportunity Employer/Vet/Disabled.