Service Representative - Life and Retirement

Key Responsibilities

• Develop strong knowledge of Horace Mann Life and Retirement insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Ensure a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Proactively up-sell and cross-sell of insurance solutions to existing customer base.

Requirements

• Education and Experience:
• H.S. Diploma or GED required (Bachelor’s degree preferred).
• 2+ years of customer service/business/sales experience preferred.
• Insurance or Finance industry experience helpful.
• Licensing and Training:
• Succesfully complete the Service Representative Trainee Program
• Obtain and maintain Life license and/or your 6/63 license within 12 months of hire and maintain after that.
• Skills and Abilities:
• Basic math skills and billing interpretation skills.
• Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions.
• Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills.
• Work Environment and Schedule:
• Internet speed of at least 10 mb/s download 1mb/s upload – Verification required.
• Employee must have a private, organized location removed from daily household distractions.
• Work location is flexible if approved by the Company except that the position may not be performed remotely from New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island.

Pay Range

Pay Range: $16.20 - $25.43 per hr.

Salary is commensurate to experience, location, etc.

Benefits

No specific details provided in the job posting.

Schedule

Must be able to work any shift that falls between the hours of 7:00 am-8:00 pm CST Monday-Friday- Saturdays required (10 am - 2 pm CST).

Company Information

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

Contact Information

To apply for this job, please follow the instructions provided in the application instructions section.