Service Representative

Job Summary

Responsibilities

• Aids in developing new business opportunities through cold calls and leads.
• Establishes contact and builds comfort level with customers.
• Maintains regular contact with customers through sales calls and scheduled service visits.
• Develops new and existing skills through educational programs.
• Aids in Company marketing programs/initiatives.
• Contacts potential customers to initiate the sales process.
• Benchmarking and replicating best practices from peers.
• Introduces and implements new products and services to assigned accounts.
• Achieves and maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Requirements

• High School Diploma or GED required.
• College degree preferred.
• Familiarity with safety field codes, products, and procedures.
• General awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to enhance customer experience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and pass a drug and background check.

Physical Requirements

• Regularly required to stand, walk, talk, hear, and use hands.
• Occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate a motor vehicle and travel daily.