Service Representative

About the role

We’re looking for an energetic, customer-focused Service Rep to support our customer accounts in the Salem, VA area.

Responsibilities

• Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records.
• Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution.
• Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses.
• Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (Vendor‑Managed Inventory), and crib systems.
• Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained.
• Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy.
• Material Handling: Safely and efficiently load and unload materials.
• Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships.
• Order Entry & Expediting: Enter orders into the CSD system, expedite customer orders, manage expedites, and review demand schedules.
• Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant.
• Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements.
• Professionalism: Maintain a positive attitude with customers and fellow associates.
• Other duties as assigned.

Requirements

We're looking for someone who has:

• A passion for delivering excellent customer service
• Strong written and verbal communication skills
• Experience with Microsoft Office (Outlook, Word, Excel)
• A valid driver’s license and reliable transportation

Qualifications

This is an active role suited for someone who enjoys staying on their feet and moving throughout the day.

Skills

Competitive starting wage based on experience

Annual steel-toe shoe reimbursement (up to $100)

Clothing allowance

Benefits

• Medical, dental, vision, and life insurance
• Generous paid time off
• Company-matched 401(k)

Pay

Competitive starting wage based on experience

Schedule

This is an active role suited for someone who enjoys staying on their feet and moving throughout the day.