Service Representative

Examples of Duties

• Receives, responds to and assists members visiting the credit union.
• Promotes and sells products and services in person.
• Establishes, maintains, and closes a variety of financial savings accounts within established boundaries.
• Issues debit cards and pre-paid cards.
• Enthusiastically promotes UniWyo products and services.
• Ensures Credit Union policies and procedures are adhered to.
• Assists in the development of new business by being familiar with all products and services, including associated rates and parameters.
• Performs a variety of member transactions, including accepting deposits and loan payments, and assisting members with withdrawals, cash advances, transfers, check cashing and check withdrawals.
• Balances assigned teller drawer on a daily basis.
• Assists with the security and monitoring of cash, money orders and confidentiality of members’ information.
• Understands member relationship management for the purposes of identifying potential sales opportunities for referral to the sales team.
• Responsible for the generation of a threshold number of product and service referrals.
• Responds to member’s requests, concerns problems, and complaints regarding their accounts.
• Communicates and conveys information to members.
• Identifies member’s needs and directs them to appropriate departments.
• Responds to member’s questions in a timely fashion accurately and concisely.
• Performs a combination of correspondence related functions, compiles information and routes to appropriate departments, and prepares, updates, and maintains files.
• Enters data into electronic and/or manual recording systems.
• As required, assists the Branch Manager.
• Responds to inquires made in writing, by phone and/or in person.
• Assists with the training of new service representatives.
• Recommends changes to existing policies and procedures.
• Responsible for compliance with the Bank Secrecy and Anti Money Laundering Acts including monitoring for such illegal activity as it applies to this position.
• Performs other duties as assigned or required.

Knowledge, Skills, and Other Characteristics

• Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations.
• Knowledge of the Credit Union’s policies and procedures.
• Knowledge of the principles of file and records management.
• Knowledge of the principles of customer service.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in working within deadlines to complete projects and assignments.
• Skill in assessing, analyzing, identifying, and recommending solutions to problems.
• Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.
• Skill in operating a personal computer utilizing a variety of software and operating systems/applications.

Minimum Qualifications

A high school diploma or GED AND one (1) year of relevant accounting, banking, service or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Additional Requirements

• Must be proficient in word processing and current spreadsheet software.
• May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.
• May be exposed to potential physical harm and infectious diseases.
• May be required to work outside the traditional work schedule.
• May be required to stand for extended periods of the day.

This response is AI-generated, for reference only.