Service Representative

About the role

Medworks is seeking a Service Representative to support surgical procedures and equipment operations at healthcare facilities across the greater Norfolk, VA area. This is a field-based role requiring daily travel between hospitals and surgery centers. The Service Representative works directly in clinical environments to set up, operate, and troubleshoot medical equipment during surgical procedures, helping ensure safe and efficient patient care.

Responsibilities

• Install, set up, and test medical lasers and surgical equipment before procedures
• Operate equipment during procedures to ensure proper functionality and safe use
• Perform basic maintenance, calibration, and troubleshooting
• Provide real-time technical support in the operating room
• Assist surgical staff with proper equipment use
• Respond promptly to clinical needs in fast-paced environments
• Track assigned equipment and disposable inventory
• Maintain accurate records of equipment usage, service activity, and procedures
• Ensure documentation supports billing and compliance requirements
• Follow infection control, aseptic technique, and patient safety protocols
• Maintain a compliant and safe operating environment
• Adhere to all facility policies and credentialing requirements
• Collaborate with internal teams to support service delivery
• Maintain professional working relationships with clinical staff

Requirements

• Ability to work in operating rooms and clinical environments
• Strong attention to detail and ability to follow defined procedures
• Ability to perform effectively in fast-paced, high-pressure settings
• Strong communication and interpersonal skills
• Ability to manage time, travel, and responsibilities independently
• Willingness and ability to travel daily within the assigned region
• Valid driver's license and reliable transportation

Preferred Qualifications

• Experience in healthcare, surgical support, or medical device environments
• Familiarity with operating room protocols or sterile technique
• Technical aptitude or experience working with equipment

Schedule

• Monday–Friday schedule with variable start and end times
• Frequent early mornings based on surgical schedules
• Daily local travel between regional healthcare facilities
• Work is performed primarily in hospitals and clinical environments

Pay

Salary Range: $47,000 - $50,000

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off + Company Holidays
• Car allowance + Travel Expenses Covered

Physical Requirements

• Ability to lift and move equipment
• Ability to stand for extended periods
• Ability to work in clinical and surgical environments

About Medworks

Medworks provides surgical equipment and procedural support services to healthcare providers, specializing in urology, gynecology, and general surgery.