Service Representative 1 or 2 (Teller) - Pasco Branch - BILINGUAL - SPANISH REQUIRED

About the role

We are hiring one position at level 1 or 2 depending on experience. This role reports to the Assistant Branch Manager and contributes to the organization’s mission by providing high-quality service, deepening member relationships, and making members feel welcome and valued.

Responsibilities

• Welcome members and accurately process a wide variety of transactions.
• Balance cash drawer and perform operations functions accurately and timely; understand and work within the credit union operating system.
• Ask members open-ended questions to understand their financial needs and make applicable recommendations or referrals to specialists.
• Occasionally work at other branches or departments as assigned.
• Learn, use, understand, and promote all credit union digital delivery channels.
• Maintain knowledge of and adhere to all compliance and regulatory standards, including internal policies.
• Incorporate CARES Principles in daily behaviors and interactions:
  • Connect: Create a welcoming, energized, and warm environment.
  • Ask: Discover and confirm others’ needs to ensure they feel understood and known.
  • Resolve: Take personal and full responsibility for meeting others’ needs.
  • Elevate: Commit to long-term personal and organizational growth and improvement.
  • Strengthen: Invest in our Numerica community and beyond.

Service Representative 1 (Level 1)

• Range 6C: $20.80 – $28.01 per hour.
• Education and/or Experience: High school diploma or GED; plus at least 6 months of related experience and/or training as a teller/service representative or in customer service with cash handling.
• Preferred: Relevant training in a credit union, bank, or other financial institution; bilingual Spanish in some markets.

Service Representative 2 (Level 2)

• Range 7C: $20.49 – $30.72 per hour.
• Education and/or Experience: High school diploma or GED; plus at least 2 years of related experience and/or training as a teller/service representative or in customer service with cash handling.
• Preferred: Relevant training in a credit union, bank, or other financial institution; bilingual Spanish in some markets.

Requirements

• Ability to read, write, and comprehend simple instructions, correspondence, and memos; present information effectively in one-on-one situations.
• Courtesy, tact, and diplomacy in all interactions with members and teammates.
• Ability to operate general office machines and equipment (photocopier, fax, computer, currency and coin counter).
• Ability to lift up to 25 lbs; must be able to sit or stand for extended periods.