Service Representative 1 or 2 (Teller) - Court St. Branch - BILINGUAL - SPANISH REQUIRED

About the role

We are hiring one position at Level 1 or 2 depending on experience.

Pay

• Service Representative 1 (Non-Exempt, Range 6C): $20.80 – $28.01 per hour
• Service Representative 2 (Non-Exempt, Range 7C): $20.49 – $30.72 per hour

Responsibilities

• Welcome members and accurately process a wide variety of transactions.
• Work within the credit union operating system; balance cash drawer and perform other operations functions accurately and timely.
• Ask members open-ended questions to understand their financial needs; make applicable recommendations and/or referrals to specialists.
• Occasionally work at other branches or departments as assigned.
• Learn, use, understand, and promote all credit union digital delivery channels.
• Maintain knowledge of and adhere to all compliance and regulatory standards, including internal policies.
• Incorporate CARES Principles in daily behaviors and interactions:
  • Connect: Create a welcoming, energized, and warm environment.
  • Ask: Discover and confirm others’ needs to ensure they feel understood and known.
  • Resolve: Take personal and full responsibility for meeting others’ needs.
  • Elevate: Commit to long-term personal and organizational growth and improvement.
  • Strengthen: Invest in our Numerica community and beyond.
• Service Representative 2 only: Aid escalated members through CARES principles, knowledge application, and troubleshooting; identify and handle member inquiries, resolve concerns while maintaining satisfaction; complete complex transactions accurately and timely; serve as a resource to newer team members and peers.

Requirements

• Education and/or Experience:
  • Service Representative 1: High school diploma or GED plus minimum of 6 months related experience and/or training as a teller/service representative or in customer service with cash handling.
  • Service Representative 2: High school diploma or GED plus minimum of 2 years related experience and/or training as a teller/service representative or in customer service with cash handling.
• Preferred: Relevant training in a credit union, bank, or other financial institution.
• Bilingual (Spanish preferred in some markets).

Qualifications

• Language Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos; effectively present information in one-on-one situations to members, potential members, and teammates.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential; involves personal contact with others inside and/or outside the organization regarding routine matters.
• Other Skills and Abilities: Ability to operate general office machines and equipment (photocopier, fax, computer, currency and coin counter); lift up to 25 lbs; sit or stand for extended periods.