Service Repair Superintendent

About the role

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Duties

• Take ownership of repair and maintenance operations across your assigned service area, ensuring work is completed safely, efficiently, and in alignment with customer expectations and business objectives.
• Manage work of maintenance and repair projects.
• Supervise repairs and routes to determine best geographic and manpower qualifications to ensure minimum travel time.
• Survey vertical transportation (elevators) and provide recommended component repairs/upgrades.
• Source vendor material quotes and provide material & labor cost estimates to sales people.
• Complete quality audits and customer contacts weekly and complete appropriate forms.
• Conduct service meetings with technicians weekly.
• Review outstanding repairs to ensure accurate scheduling and completion of all repairs.
• Review and approve all service time tickets for accuracy and invoices for vendor’s materials.
• Contact and update customers when units are shut down for repairs or parts.
• Provide coaching and feedback and development to direct reports.
• Travel regularly within the service area and perform physically demanding tasks, including lifting up to 50 lbs and working in varied environments.

Hiring Requirements

• 5+ years of experience in the elevator/escalator industry or related field (industrial service, construction, or mechanical systems).
• Proven experience leading field teams and supervising technicians.
• Strong understanding of mechanical, electrical, and/or hydraulic systems.
• Ability to manage multiple priorities, schedules, and customer relationships.
• Strong communication, leadership, and problem-solving skills.
• Experience in vertical transportation industry (elevators/escalators).
• Familiarity with union environments.
• Demonstrated ability to manage operational performance and cost control.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to pass a background check.

Skills

• Strong leadership and supervisory skills.
• Knowledge of electrical, mechanical, and hydraulic systems.
• Ability to manage multiple priorities and schedules.
• Excellent communication and problem-solving skills.
• Experience in vertical transportation industry (elevators/escalators).
• Familiarity with union environments.

Benefits

At KONE, we are committed to providing a comprehensive benefits package that includes:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401(k) Employer Match
• 401(k) Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• KONE Credit Union
• Commuter Benefits

Pay

The hiring range for this role is $115,400 – $151,410. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Schedule

Regular travel within the service area is required.