Service Repair Specialist

Key Responsibilities

• Intake and track repair requests.
• Prepare quotes, including vendor research as needed.
• Follow-up with customers on open quotes.
• Process and coordinate approved work, including ordering equipment, permits (as applicable), parts and materials, and communication with dispatch and technicians.
• Research, quote and coordinate complex repairs and small projects.
• Proactively manage customer relationships to foster additional work.
• May mentor or coach other Repair Coordinator(s) as directed.
• Collaborate with and receive coaching from Project Managers.
• Perform other duties as assigned.

What You Need To Succeed

• Strong written and verbal communication required.
• Well organized and able to manage time effectively required.
• Technical aptitude and basic understanding of mechanical systems required.
• Basic familiarity with code requirements required.
• Basic financial aptitude required.
• Proficient with MS Office suite.
• High School Diploma or equivalent required.
• College degree or equivalent work experience preferred.
• 2 – 5 years prior related work experience required.

Benefits

• PeopleFirst Benefits
• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision coverage
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University

Pay and Schedule

• The pay range for this position is $24.36 - $37.31 per hour.
• This position is considered non-exempt and will be paid hourly.
• Base pay information is based on market location.
• A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Schedule

• Non-exempt position

Benefits

• PeopleFirst Benefits
• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision coverage
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University