Service & Repair Sales Executive

About the role

Secure and maintain service accounts and repair work and develop and maintain strong relationships with new and existing customers so that the branch meets annual revenue goals.

Responsibilities

• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
• Develop capital plans for customers to address their short- and long-term building needs.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs using an estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
• Utilize systems to perform various tracking functions.
• Assist in A/R collection efforts to ensure prompt payment from customers.
• Conduct customer follow-up on all proposals.
• Visit project sites when necessary and work with the operations department to ensure customer needs and deadlines are being met.

Requirements

Education: Bachelor’s in related field.
Experience: Minimum 3 years in related field.
Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
Local Travel Expectations: 60%

Skills/Core Competencies

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Customer Service Orientation
• Initiative
• Performance Motivation
• Planning and Organizing
• Sales Ability
• Information Seeking
• Problem Assessment

PAY TRANSPARENCY INFORMATION

The 2025 base pay scale for this position and career level is $83,917 to $116,708.

WORK ENVIRONMENT AND EXPECTATIONS

• Prolonged periods of standing and walking.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Physical Requirements

• Prolonged periods of standing and walking.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.