Service Reliability Engineer
Job Summary
As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the DevOps team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and exceptional customer experience from validation, to deployment, through post-release performance.
Role and Responsibilities
- Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
- Maintain system reliability, automate operations, and continuously improve monitoring, alerting, and observability systems.
- Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
- Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives.
- Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability.
- Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions.
- Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle.
- Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance.
- Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting.
- Participate in capacity planning and performance tuning.
Qualifications
- 1-5 years related experience and/or training
- Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
- Experience in a scripting language and/or C# and/or Java and/or C++ development language
- Solid understanding of development practices and TCP/IP network protocols
- Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
- Familiarity with Agile methodologies and project management tools (e.g. Jira)
- Ability to quickly learn new technologies and practices
- Excellent critical thinking and problem-solving skills
- Strong quality ethic and test-first attitude
- Great communication and teamwork skills
The Tech Stack
- AWS
- Coralogix
- TypeScript
- MySQL
- CrateDB
- Git
- Java
- Javascript
Pay
The base salary range for this opportunity is $80,000 - $100,000 annually. In addition, this position is eligible for an annual discretionary bonus.
Perks!
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Paid maternity and paternity leave
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- 7 Paid Sick/Wellness days per year
- 9 Paid Holidays per year
- This position is eligible for a flexible hybrid work schedule
- Employee Equipment Program – Free Alarm.com system for your home!
About OpenEye
OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we've been committed to creating easy-to-use, comprehensive video management systems backed by our signature Heroic Customer Service® and support.
Equal Opportunity Employer
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.