Service Receptionist / Customer Service / Cashier

SUMMARY

CLASSIC FORD / LINCOLN - COLUMBIA is in need of several (3) outgoing, optimistic and extremely customer friendly team members to help with our growing service department. Our service greeters will assist customers and service staff by directing incoming calls to the appropriate individuals, making service appointments, cashiering service and parts receipts. Our customer facing personnel must establish and maintain positive relationships with our clients.

About the Role

Responsible for greeting all customers in a polite and friendly manner
Help us to provide an excellent customer service experience by interacting with customers to determine satisfaction levels
Solicit positive social media responses and reviews
Responsible for accepting payment for completed service work and balancing receipts at the end of shift
Responsible for restocking refreshments, food, and lobby materials in the customer lounge
Responsible for keeping the lounge area neat and inviting during business hours

Responsibilities

• Responsible for greeting all customers in a polite and friendly manner
• Help us to provide an excellent customer service experience by interacting with customers to determine satisfaction levels
• Solicit positive social media responses and reviews
• Responsible for accepting payment for completed service work and balancing receipts at the end of shift
• Responsible for restocking refreshments, food, and lobby materials in the customer lounge
• Responsible for keeping the lounge area neat and inviting during business hours

Requirements

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers frustrations
• Trainable
• Outgoing and friendly personality with great customer handling skills
• Professional appearance
• Strong organizational skills

Qualifications

Full Time

Skills

• Excellent communication skills
• Team player
• Minimizes and redirects customer frustrations
• Trained
• Outgoing and friendly personality
• Professional appearance
• Strong organizational skills

Benefits

• Medical, Dental and Vision Plans
• Vacation Time
• 401k Plan
• Paid training
• Vehicle purchase discounts

Pay

Base pay is hourly and determined by your skills, experience and performance

Schedule

Full Time