Service Receptionist-Automotive

About the role

The Service Receptionist will provide exceptional customer service and administrative support to the Service Department. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome visitors in a professional and friendly manner
• Answer and direct phone calls to the appropriate department
• Manage the reception area, ensuring it is clean and organized
• Provide administrative support as needed, including data entry and filing
• Assist with scheduling and coordinating appointments
• Handle customer inquiries and complaints with professionalism and efficiency
• Answer dealership group phones
• Greet and receive prospects and customers
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
• Work cooperatively with the sales team
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Type memos, correspondence, reports, and other documents
• Assist in scheduling and confirming sales appointments

Requirements

• Prior experience as a receptionist or in a customer service role is preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Organized and detail-oriented
• Ability to multitask and prioritize tasks
• Professional and friendly demeanor
• Punctual nature and ability to handle schedule flexibility
• A clean driving record & valid driver’s license
• Professional appearance

Qualifications

• Excellent communication skills
• Professional presentation

Pay

Competitive compensation of $16 - $18 per hour

Benefits

• Medical, dental, vision
• 401K
• Life insurance
• Paid vacation
• Paid training
• Employee pricing on products/service
• Opportunities for advancement