Automotive Service Receptionist

First point of contact for all incoming phone-based service inquiries at the dealership. Responsibilities include answering customer questions, setting service appointments, and maintaining a positive, energetic presence as the first voice of the Nourse Service Department.

Responsibilities

• Respond to high-volume phone inquiries and generate timely, accurate responses
• Schedule service appointments in collaboration with service advisors
• Address and resolve customer concerns through clear, professional communication
• Conduct follow-up calls to ensure customer satisfaction and continuity of service

Requirements

• High School Diploma or equivalent (some college preferred)
• Automotive experience preferred
• Stable work history
• Excellent verbal communication skills; must speak clearly and professionally
• Ability to work evenings and weekends as required by scheduling policies
• Proficiency with basic computer applications
• Outgoing, friendly personality with resilience to customer rejection
• Strong professionalism, salesmanship, teamwork, and organizational skills
• Ability to thrive in a fast-paced, diverse, and structured environment

Skills

• Great time management
• Efficient keyboarding and data entry
• Proven track record of achieving or exceeding goals
• Outstanding communication with customers and coworkers
• High-energy, positive attitude
• Superior customer service skills
• Call center experience helpful but not required

Benefits

• Full-time hours
• Medical, Dental, and Vision Insurance
• HSA Plan available
• Long-Term Disability, AD&D, and Life Insurance
• 401k Plan
• Paid holidays

About Nourse Chillicothe Automall

Family-owned auto dealership with over 30 years of experience in the Chillicothe area. Focused on automotive sales, service, and customer satisfaction. Conveniently located in Chillicothe, Ohio, with easy access from Grove City, Circleville, Washington Court House, Jackson, and Portsmouth.