Service Receptionist

About the role

Jaguar Land Rover Downtown, a Ken Garff Automotive Dealership, is looking for a talented Automotive Service Receptionist who aligns with our core values of respect, integrity, growth, humility, and teamwork. We aim to become the most esteemed automotive group by treating people R.I.G.H.T. and creating lifetime customers.

Responsibilities

• Answer phones in a professional manner, within three rings, and transfer customers promptly to the appropriate destination.
• Take messages from customers when the desired person is unavailable or at the customer’s request.
• Handle service and office filing.
• Greet and accommodate walk-in customers promptly; provide timely, friendly, and professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
• Identify, recommend, and support opportunities for process improvement.
• Always maintain a professional appearance.
• Disperse and sort mail each day.
• Call customers when license plates arrive and maintain a license plate log for accuracy.
• Make copies as needed, order business cards, and print Dealer Socket letters each morning.
• Other duties as assigned.

Requirements

• Previous automotive dealership experience a plus but not required.
• 1 year of prior receptionist experience highly preferred.
• Must be 18 years or older and authorized to work in the U.S.
• High school diploma or equivalent.
• A valid in-state driver's license and a good driving record, per company standards.

Benefits

• Paid training and real career growth.
• Competitive compensation package.
• Paid Time Off and 401k with company match.
• Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchase, parts, service, and more.

Pay

$18/hour

Schedule

Monday–Friday, 9:00 AM – 6:00 PM