Service Quality Specialist
About the role
A Service Quality Specialist at Urban Park Services will work directly on service quality in support of remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. The focus is on specialized execution within parking service operations to surface incomplete information before it leads to downstream rework.
What Helps You Succeed
- Use Quality Monitoring and Field Service Back-Office Support confidently when executing service quality tasks within parking operations.
- Apply Documentation practices without losing track of exceptions, owners, or deadlines tied to service quality execution.
- Document Case Review decisions clearly so another teammate can follow the reasoning behind service quality actions.
- Use sound judgment around the Service Quality Specialist Workflow, especially when escalation is required instead of assumption.
Responsibilities
- Maintain the Service Quality Specialist workflow by helping the team score and document observed defects.
- Track the workflow by identifying recurring failure patterns within service quality execution.
- Own the workflow by helping the team track corrective actions and follow-up.
- Coordinate the workflow by turning quality findings into practical process feedback.
- Review the workflow by ensuring work aligns with documented quality standards.
How Success Shows Up
Quality is visible when service quality is accurate enough for others to act on, and unresolved items are documented rather than guessed. Success is measured through specialized execution within parking service operations, ensuring outputs are accurate, secure, traceable, and ready for the next authorized teammate.
Pay
Base salary: $42,000–$62,000 per year.
Schedule
Full-time, 100% remote within the United States.