Service Projects Specialist
At Baker Home Energy we thrive off of truly living our values – Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth.
About the role
The Construction Coordinator assists with field operations and construction, facilitating communication with customers and AHJs to ensure projects are energized and closed in a timely manner. This role ensures implementation and prescribed activities align with Baker Home Energy’s objectives for successful project completion.
Responsibilities
- Support projects by providing administrative and clerical support, completing special projects, and collaborating with the construction team.
- Manage field job completion emails; close construction tasks and push projects into inspection or create project issues.
- Own all project issues, drive resolution to ensure timely project completion, inspection, and closure.
- Schedule issues and assign technicians based on issue type.
- Serve as the immediate contact for customers during the issue or inspection phase of their project.
- Push the inspection team to complete inspections promptly.
- Verify all photos are uploaded and ready for MI finance approval.
- Schedule onsite customer walks/orientations if requested by the homeowner after energizing.
- Assist with customer monitoring issues.
- Contact customers after PTO to verify full project completion.
- Backup the Construction Manager for construction scheduling and manpower assignment.
- Handle all construction schedule changes, including job push-outs or pulling up projects to keep the schedule full; own customer communication for changes.
- Coordinate restrooms for construction-only projects.
- Backup direct-to-site ordering and scheduling.
- Maintain an issue tracking log to identify repeat offenders or recurring issues to address with vendors.
- Schedule service install projects in Service Titan (projects without permits only).
- Close all service install projects in Service Titan (verify install completion, install notes, photos, and full payment).
- Perform overtime work as required to meet department and company needs.
- Perform any other tasks as needed.
Key Areas of Responsibility
- Project Closeout & Issue Resolution: Own the post-installation phase to ensure timely completion, inspection, energization, and closure.
- Customer Experience & Communications: Ensure clear and timely communication with customers during the post-installation phase.
- Inspection & Compliance Coordination: Support successful project inspections and ensure all requirements are met for project signoff.
- Construction Scheduling & Operational Support: Provide administrative and scheduling support to maintain efficient field operations.
- Service Installation Administration: Coordinate scheduling and closure of service-related installation projects.
- General Administrative Support: Provide cross-functional support to ensure efficient department operations.
Requirements
- High school diploma or GED; some college preferred.
- Minimum 2+ years of administrative experience with a small to medium-sized contractor.
- Excellent computer skills in MS Suite (Excel, Word, Outlook, Adobe Acrobat, etc.).
Skills
- Strong communication skills (highest priority).
- Customer service-oriented.
- Collaboration and teamwork.
- Proficiency in Microsoft Suite (Excel, Word, Outlook, Adobe Acrobat).
Work Environment
Standard office environment. The role requires frequent standing, walking, sitting, talking, and hearing. Occasionally may lift boxes up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.
Pay
The starting salary for this opportunity is listed within a specified range. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards.
Benefits
- Health insurance coverage.
- Employee wellness program.
- Life and disability insurance.
- Retirement savings plan.
- Paid holidays and paid time off (PTO).
Salary history will not be used in compensation decisions.