Service Project Manager

About the role

We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Responsibilities

• Special Project Team Oversight: Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
  • Ensure targeted milestones and risks are captured and reviewed by team and stakeholders.
  • Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
  • Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
• Quotes Generation: Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
  • Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
  • Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
• Department/Personnel Management: Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
  • Provide feedback to team members to ensure key performance metrics are met.
  • Manage Timesheets for hourly employees.
• Responsible for all team management activities including hire/fire and performance management.
  • Ensure projects meet required margins and revenue targets.
• Inspections Department Oversight: Track overdue inspections and ensure timely completion.
  • Act as a point of contact to handle team escalations.
  • Receive recurring contracts and generate tasks for team and D365 to control the inspections.
• Customer Interaction: Attend customer planning meetings to gather all necessary information for the project process.
  • Serve as point of escalation and quality control.
  • Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

Requirements

• Associate's Degree or combination of project management and security industry experience - Preferred.
• Minimum of 5 years of project management experience - Required. Minimum of 2 years of supervisory experience - Required.
• Knowledge of security systems; experience in the security industry - Required.
• Computer proficiency with MS Office - Required.
• Strong organization skills - Required.

Qualifications

• PMP Certification and/or D365 Knowledge - Preferred.

Benefits

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility.
• Medical, dental and vision coverage.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401k retirement savings plan.
• Flexible Spending Account.
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

Pay

Competitive compensation with incentive eligibility.

Schedule

Job Location: Gainesville, VA or Remote US/USA