Service Project Manager

Role Overview

The Service Project Manager will manage multiple concurrent service projects from initiation through completion, ensuring customer satisfaction, operational excellence, and financial performance. The position serves as the primary point of contact for customers, coordinating field resources, technicians, engineering teams, and internal stakeholders to deliver service solutions safely, on time, and within budget.

Responsibilities

• Manage a portfolio of service projects simultaneously, ensuring successful execution of maintenance, repair, upgrade, and support activities across multiple customer accounts.
• Serve as the primary escalation and communication point for customers, providing proactive updates and driving timely resolution of service-related issues.
• Lead project planning and execution activities, including scope management, budgeting, scheduling, resource allocation, and risk mitigation.
• Cookordination and direct field service personnel, technicians, and subcontractors to ensure safe, efficient, and high-quality project delivery.
• Build and maintain strong customer relationships by acting as the central liaison between clients and internal teams, ensuring alignment on project objectives, expectations, and deliverables.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field required.
• 10+ years of experience in Project Management, Field Service, Project Engineering, Customer Support, or related technical environments.
• Experience supporting electrical power systems, substations, HVDC systems, power transformers, or similar infrastructure preferred.
• Previous hands-on experience as a Technician, Field Service Engineer, or Electrical Engineer is highly valued.
• Demonstrated experience managing customer-facing service projects and maintenance-related work orders.
• Strong understanding of electrical power systems and field service operations.
• Experience working with cross-functional teams in engineering, operations, supply chain, and finance environments.
• Proficiency with project management tools and Microsoft Office applications.
• Authorization to work in the U.S. (no sponsorship available).

About the Company

Sperton Global AS, a global recruitment and consulting firm with entities across Europe, Asia, and the Americas, is partnering with our client, a global leader in power and technology, to hire a Service Project Manager for their U.S. Service team based in Raleigh, North Carolina. The position follows a hybrid work schedule and requires approximately 20% travel to customer and project sites. The role combines project management, customer engagement, and technical leadership in a dynamic service environment.

Company Culture

We believe that great results come from great people. Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do. We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways. We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better. Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.

Equal Opportunity Employer

Sperton is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, disability, marital status, veteran status, or any other characteristic protected by law.