Service Planner

About the role

The Service Planner is responsible for maintaining and adjusting TRAC’s run-cut schedules to ensure service delivery remains aligned with forecasted demand, available resources, and MBTA expectations. This role sits at the core of day-to-day service planning and provides the operational glue between dispatch, service providers, and the MBTA. This role is located in Quincy, MA.

Responsibilities

• Maintain Daily Run-Cuts: Update and manage run-cuts in Spare to reflect service changes, route modifications, updated driver availability, and operational needs.
• Service Hour Tracking: Monitor planned vs. delivered service hours and document variances for internal and MBTA reporting.
• Coverage Monitoring: Review unscheduled and unassigned trips daily and alert MBTA and DSPs to coverage gaps.
• Holiday & Reduced Service Planning: Build and publish adjusted schedules around holidays or special events.
• Operational Adjustments: Make small-scale changes throughout the week to improve balance, service quality, and efficiency.
• DSP Coordination: Collaborate with Dedicated Service Providers to ensure their schedules align with run-cut requirements, garage locations, vehicle types, seat capacities, and MBTA guidance.
• Non-Dedicated Service Provider Utilization: Support the use of NDSPs to smooth out peak periods and assist with margin coverage or long-distance trips.
• Documentation & SOP Updates: Keep planning documentation and SOPs up to date in Zendesk Guide.
• Staff Schedules: Support internal scheduling by maintaining TRAC departmental schedules (reservations, dispatch, QA) and ensuring coverage for PTO and peak periods.
• Meeting Participation: Attend weekly coordination meetings with MBTA and DSPs to review run-cuts, coverage, and upcoming service adjustments.

Skills

• Intermediate Excel skills (shift expansion, visualizations, schedule modeling)
• Basic SQL knowledge for extracting service data (current state)
• Familiarity with Spare (current + future state, including import/export functionality)
• Ability to interpret operational KPIs and modify schedules based on performance insights
• Strong communication and collaboration with DSPs, MBTA, and internal TRAC departments

Qualifications

• High school diploma or equivalent, such as GED, required
• 2 years reservationist or customer service experience preferred.
• Computer literate
• Excellent communication and listening skills
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Pay

Transdev Is Proud To Offer Compensation package of minimum $33.00 hour – maximum $36.44 hour