Service Planner

Our service planners are the driver‑facing support for our shop, working with drivers and vendors to schedule maintenance on equipment. The planner partners with drivers to understand required maintenance, coordinates repairs with shop leadership, assists technicians with work order processes, and provides ETAs to drivers.

Schedule

Sunday‑Thursday 8:00 AM‑5:00 PM

Pay

$25‑$30

Responsibilities

• Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed‑out equipment with outside vendors.
• Process work orders.
• Communicate with Safety/Service Providers about work order write‑ups.
• Coordinate with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
• Plan daily workload (repair orders/assign jobs) and coordinate with the Shop Supervisor regarding workloads.
• Inspect all repair orders for warranty information and ensure repairs are coded correctly.
• Coordinate with the warranty department to ensure outsourced repairs are under warranty.
• Maintain and update the shop DNR work log.
• Handle all shop calls for units in and out of shop for repair.
• Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
• Provide Owner Operators with a copy of a completed repair order when repairs are completed.
• Work with the Parts department to ensure all parts are ordered for units needing repair.
• Maintain a positive work atmosphere by acting and communicating in a manner that facilitates business operations.
• Perform additional duties as assigned by leadership.

Qualifications

• One (1) year experience in service planning, preferably in a heavy‑truck environment (or equivalent experience in warranty, service writing, technician, or administration in a mechanical field).
• High school diploma or GED.
• Mechanical knowledge of DOT‑approved equipment.
• Demonstrated superior customer service skills.
• Computer keyboarding proficiency.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package including 401(k), medical, dental, vision, disability, supplemental and life insurance.
• Paid Time Off.
• Employee Stock Purchase Plan.
• Debt‑Free Colleges or Tuition Assistance Programs.