Service Parts Warehouse Supervisor

About the role

The SP Warehouse Supervisor oversees outbound order fulfillment and accessories for customers, focusing on safety and cost control. This role requires strong floor leadership, team-building, and continuous improvement initiatives.

Responsibilities

• Frequent interaction with site leadership, Customer Success, and other functional areas including manufacturing and quality.
• Ensures the service parts team operates with a "safety first" mindset and meets operational and service metrics.
• Develops and implements work schedules to maintain effective and efficient operations.
• Captures and coordinates inbound and outbound workflows to leverage resources and equipment.
• Provides continuous floor leadership and maintains formal and informal communication to energize the operation, promote teamwork, and drive results.
• Responds to and resolves employee relations issues.
• Promotes a high-quality work environment to motivate team members to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Partners with the Materials Control Manager to drive continuous improvement projects.
• Supports Planning, Purchasing, and New Parts Introduction teams for robust part changes and disposition of excess/obsolete materials.
• Maintains inventory adjustments, confirms transactions, backs up corrections, and executes business applications to avoid downtimes.
• Analyzes data to identify opportunities for improvement and ensure accurate order shipping on time.
• Supervises truck scheduling and ensures timely pick-ups.
• Maintains the warehouse in an inventory and audit-ready condition, ensuring adherence to handling and storage standards.
• Trains, develops, and mentors direct reports, conducts job breakdowns, and oversees cross-training programs.
• Coaches and develops functional area team leads, drives continuous improvement initiatives, and fosters a Lean culture.
• Supports Quality Management System and corporate training & development programs with proper document control and employee training.
• Collaborates with ClimateMaster management to address complaints and supports the company's safety (behavior-based) program.

Qualifications

• 3 - 5 years of warehouse experience preferred.
• Basic computer skills with familiarity of AS400 software.
• Forklift certification.

Skills

• Operational excellence principles.
• Lean manufacturing.
• Continuous improvement.
• 5S knowledge.