Service Parts Associate

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

Responsibilities

• Assist customers at the parts counter, over the phone, and through email with parts inquiries and orders
• Source and identify parts using catalogs, systems, and internal resources to meet customer needs
• Process customer transactions including cash, check, and credit card payments
• Support shipping, receiving, inventory management, and warehouse activities
• Maintain accurate records and process required paperwork related to parts sales and orders
• Build strong relationships with internal and external customers by providing timely support
• Adhere to Cummins Health, Safety & Environmental policies
• Greet customers warmly, assess their needs, and provide accurate information about products and services
• Operate cash registers, process cash and credit card transactions
• Answer incoming phone calls, respond to basic email inquiries, and direct customers to the appropriate department
• Maintain a clean, organized, and well-stocked front counter to ensure a professional and welcoming environment
• Resolve customer questions, concerns, and complaints professionally, escalating complex issues to management when necessary
• Support service team with parts when needed

Requirements

• Experience in customer service, parts sales, warehouse operations, or inventory management
• Ability to identify and source parts using catalogs, systems, and other resources
• Strong communication and customer service skills
• Proficiency with Microsoft Office applications and computer systems
• Experience processing orders, handling transactions, and maintaining accurate records
• Ability to manage multiple priorities in a fast-paced environment
• High school diploma or equivalent required
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills
• This position may require licensing for compliance with export controls or sanctions regulations
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience

Pay

Salary range: $48,800 – $73,200

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical/Dental/Life Insurance
• Health Savings Account
• Domestic Partners Coverage
• Full complement of personal and professional benefits

Relocation package available. On-site role with flexibility.