Service Outfitter

Job Overview

Are you a high-energy retail or service sales professional looking for your next challenge? As a Service Outfitter, you’ll guide customers through their service visits, introduce them to accessories, upgrades, and packages that enhance their RV lifestyle, and support the parts department with sales, inventory coordination, and customer assistance. This is a fast-paced, customer-facing role with clear goals, commission opportunities, and a path to long-term career growth.

Key Objectives

• Deliver a smooth, engaging service and parts experience that builds trust and drives return visits
• Identify and recommend service bundles, accessories, upgrades, and parts aligned with customer needs and RV usage
• Convert service and parts visits into long-term relationships and added sales opportunities
• Achie and exceed monthly sales targets through high-quality customer interactions

Responsibilities

• Welcome and assist customers during service check-ins, walk-ins, and parts inquiries
• Proactively recommend relevant upgrades, add-ons, accessories, and parts solutions
• Accurately quote prices, book service appointments, and process parts transactions
• Absolutely keep customers informed on their unit’s progress, parts orders, and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM, scheduling, and inventory tools to track leads, appointments, and sales outcomes
• Support team members across both service and parts departments and participate in ongoing sales and service training

Key Competencies & Skills

• Retail, service, or parts sales experience (automotive, powersports, or outdoor gear is a plus)
• Strong communication and persuasion skills with a consultative approach
• Highly motivated by commissions and performance-based pay
• Skilled at multitasking in a dynamic, fast-moving environment
• Positive, professional demeanor and appearance
• Team-oriented with the ability to work independently

Availability

• Availability to work Saturdays (never Sundays!)

Qualifications

• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions

Expected Results

• Meet or exceed monthly accessory, upgrade, and parts sales goals
• Maintain strong NPS (Net Promoter Score) through clear, positive communication
• Drive repeat business through excellent service, follow-up, and parts support
• Minimize scheduling and inventory errors for a smooth customer experience
• Contribute to a high-performing, team-driven culture within the service and parts departments

Resources

• Product training and sales coaching
• CRM, scheduling, and inventory management software
• Clear commission structure and earning potential
• Supportive team environment with opportunity for advancement

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• RV Borrowing Program

Incredible Team Culture

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• We are a military friendly workplace and many of the positions within our organization are transferable from previous military occupations.