Service Outfitter

Job Details

Key Objectives

Responsibilities

Key Competencies & Skills

Expected Results

Resources

Perks

Opportunities for Advancement

Who We Are

Culture

Benefits

Target earnings: $60,000–$80,000+, based on performance.

Commendations

• Welcome and assist customers during service check-ins and walk-ins
• Proactively recommend relevant upgrades, add-ons, and accessories
• Accurately quote prices and book service appointments
• Keep customers informed on their unit’s progress and any new opportunities
• Maintain timely and professional communication throughout the customer journey
• Use CRM and scheduling tools to track leads, appointments, and service outcomes
• Support team members and participate in ongoing sales and service training

Customer Service

• Deliver a smooth, engaging service experience that builds trust and drives return visits
• Identify and recommend service bundles, accessories, and upgrades aligned with customer needs and RV usage
• Convert service visits into long-term relationships and added sales opportunities
• Achieve and exceed monthly sales targets through high-quality customer interactions

Qualifications

• Retail or service sales experience (automotive, powersports, or outdoor gear is a plus)
• Strong communication and persuasion skills with a consultative approach
• Highly motivated by commissions and performance-based pay
• Skilled at multitasking in a dynamic, fast-moving environment
• Positive, professional demeanor and appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Behavioral Expectations

• Meet or exceed monthly service-related accessory and upgrade sales goals
• Maintain strong NPS (Net Promotor Score) through clear, positive communication
• Drive repeat business through excellent service and follow-up
• Minimize scheduling errors and ensure smooth service transitions for customers
• Contribute to a high-performing, team-driven culture within the service department

Company Culture

• Being Genuine
• Having Fun
• Driven by Results

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401k matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement

Advancement Opportunities

• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products

Our Culture

• Incredible Team Culture
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• We are a military friendly workplace and many of the positions within our organization are transferable from previous military occupations.