Service Order Dispatcher

About the Role

Bering Global Solutions (BGS) provides services in information management, information protection, and information assurance, with core competencies in information technology management, asset/inventory program management, configuration management, e-authentication, and information protection/assurance. BGS delivers network and systems administration; enterprise architecture and resource planning; email operations; certification and accreditation; software design, programming, implementation and testing; maintenance of telecommunications and land mobile radio equipment and systems; help desk support; and IT transformation services. This position is located in Chesapeake, VA.

Essential Duties & Responsibilities

• Receive and prioritize incoming service requests from customers.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and make real-time adjustments as needed.
• Communicate service updates, arrival times, and work status to customers.
• Maintain accurate records of work orders, service calls, and customer interactions.
• Coordinate emergency and after-hours service requests when required.
• Track completion of service jobs and ensure proper documentation.
• Assist with invoicing, parts ordering, and administrative support as needed.
• Perform a variety of warehousing duties that require an understanding of the establishment's storage plan, including: verifying materials against receiving documents, noting and reporting discrepancies and obvious damages; routing materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with prescribed storage methods; rearranging and taking inventory of stored materials.
• Operate hand power trucks or forklift in performing warehousing duties.

Qualifications

• High School Diploma.
• 2–5 years of experience.

Skills

• Knowledge of Maximo.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to learn quickly, adapt to changing environments, and apply new knowledge effectively.
• Basic knowledge of government contracts (preferred).

Pay

$24.84 per hr.

Work Environment & Physical Requirements

• Work setting: In an office or warehouse.
• May sometimes work in inclement weather.
• Physical demands representative of those that must be met to successfully perform the essential functions; employees must always maintain a constant state of mental alertness.
• Work environment characteristics representative of those that must be borne; employees must always maintain a constant state of situational awareness.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.