Service Ops Manager

About the role

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. The Service Ops Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence.

Responsibilities

• Responsible for hiring, training, scheduling, performance management and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers
• Manages all Service Counter functions
• Conducts initial interviews for all departments and new team member orientations, including initial and ongoing team member paperwork
• Supervises and ensures proper checking and bagging techniques are being used
• Ensures proper bookkeeping procedures are implemented
• Orders supplies for front-end maintenance of store
• Conducts performance evaluations and coaching sessions of all team members within department
• Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
• Handles general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
• Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
• Designates and assigns trainers as necessary
• Maintains cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• Serves as the designated human resource manager to handle the hiring, training and orientation objectives in stores without a Talent Relations Manager
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present
• Assists with overall guest and team member safety
• Greets and speaks politely with every guest on premises

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year store experience
• Maintain Certified Food Safety Manager certification
• Able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
• Able to bend, lift, and perform all other physical aspects of the job
• Ability to function as a team member and get along with others

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve