Service Ops Asst. Manager

About the role

The Service Operations Assistant Manager is first and foremost responsible for guest relations and satisfaction. They assume total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Operations Manager’s absence.

Responsibilities

• Assist with hiring, training, scheduling, performance management, and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers
• Coordinate scheduling with the Grocery Manager
• Assist with the management of all Service Counter functions
• Assist with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork
• Assist with supervising and ensuring proper checking and bagging techniques are being used
• Assist with ensuring proper bookkeeping procedures are implemented
• Assist with ordering supplies for front-end maintenance of store
• Assist with performance evaluations and coaching sessions of all team members within department
• Assist with general store information to the Spirit and Spirit Too publications in stores with no HR Site Support Representative
• Assist with general public relations and “Spirit” initiatives within the store in stores with no HR Site Support Representative
• Assist with all payroll and accounting procedures and their implementation in stores with no HR Site Support Representative
• Assist with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• Assist the Service Ops Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives in stores without a HR Site Support Representative
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assist with overall guest and team member safety
• Greet and speak politely with every customer on premises

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week, involving multiple opening, closing and day shifts depending on the store needs
• Maintain Certified Food Safety Manager certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others