Service Operator I

Responsibilities

• Reads, inspects, and records data from water meters using automated and manual methods.
• Performs meter exchanges, installs new meters, and assists with meter testing.
• Responds to customer service requests related to high consumption, leaks, or service disruptions.
• Completes work orders and maintains accurate service records.
• Performs curb stop and meter box inspections, cleaning, and adjustments.
• Provides information to customers in a courteous and professional manner.
• Affords assistance with utility line locating and mark-outs.
• Operates light equipment and hand tools in a safe manner.
• Participates in mandatory training and safety programs.
• Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges.
• Responds to emergency after-hours service calls.
• Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders.

Requirements

• Education, Training, and/or Experience: Graduation from High School or possession of a GED.
• Minimum Qualifications: Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.
• Licenses, Certifications and Other Requirements: Possession of a current and valid driver’s license.
• Preferred Experience: Experience in water utility customer service, metering, or construction.
• Other Requirements: Ability to obtain a Class I Water Distribution License issued by the State of Idaho within 12 months of hire; Ability to obtain a Class B CDL, No Restrictions with Tanker Endorsement within 6 months of hire; Understanding that one must successfully complete a pre-employment background check, physical, and drug testing to include prescription medications.

Qualifications

The City of Caldwell offers a complete benefits package to full-time (30 or more hours per week) employees including health care, dental, vision, PERSI retirement, 401k with City match, deferred compensation plan, Employee Assistance Program (EAP), flexible spending accounts, life insurance, disability, holidays, and Paid Time Off (PTO).

The City is a qualifying employer for the Federal Student Loan Forgiveness Program.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.